1. Terms & Conditions – Book King Hotels
At Book King Hotels, we are not a third-party booking platform, and bookings cannot be made directly through our website. Instead, all reservations are exclusively managed through WhatsApp, which serves as the only reliable and official booking channel.
Our website is designed to function as a guideline for customers, providing insights into the types of hotels available within our curated property list. We carefully select and manage only hotels that meet our required standards, ensuring quality accommodations for our guests. However, to complete a booking, customers must directly coordinate with our dedicated booking agents via WhatsApp.
Once a reservation is finalized, the official booking confirmation will be sent to the customer exclusively through WhatsApp. We strongly advise all customers to communicate only through this channel to avoid misunderstandings and ensure a smooth booking experience.
By engaging with Book King Hotels, customers acknowledge and agree to these terms, ensuring a transparent and efficient reservation process. If you have any questions or require assistance, please contact our booking team via WhatsApp.
2. Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect customer data. We collect information such as names, emails, and payment details to process bookings and provide customer support. This data is securely stored and shared only with relevant third parties, such as hotels and payment processors, in compliance with data protection regulations.
3. Cancellation & Refund Policy
Each hotel under Book King Hotels has its own cancellation policy, which guests must review carefully before making a reservation. If a guest wishes to cancel a booking, the refund amount will be subject to the hotel’s policy.
Please note that reservation charges are non-refundable. However, as a courtesy, we offer guests the option to reschedule their booking to another available date within one month from the original reservation date. Date changes are subject to hotel availability, and guests must coordinate with our booking team via WhatsApp to finalize the new booking date.
By confirming a reservation, guests acknowledge and agree to this Cancellation & Refund Policy. For any inquiries or date changes, please contact us via WhatsApp.
4. Booking & Payment Policy
At Book King Hotels, all reservations are confirmed exclusively via WhatsApp upon successful payment. To secure a booking, guests must coordinate with our booking team through WhatsApp and complete the payment process as instructed.
Payments are processed directly through Book King Hotels, and once the reservation payment is completed, guests must send the payment receipt via WhatsApp to finalize their booking. Only after receiving the payment receipt will the requested date be officially reserved.
Guests are advised to communicate solely through WhatsApp for all booking and payment-related matters to ensure a smooth and reliable reservation process. By proceeding with a booking, guests acknowledge and agree to this Booking & Payment Policy.
5. Guest Conduct Policy
Our Guest Conduct Policy requires guests to respect hotel rules, staff, and property. Any damages caused by guests may result in additional charges by the hotel. Unruly behavior, illegal activities, or failure to comply with property regulations may lead to booking cancellations or legal action.
6. Force Majeure Policy
Our Force Majeure Policy covers unforeseen events such as natural disasters, pandemics, or emergencies that may affect bookings. In such cases, we work with hotels to offer refunds or reschedule stays, but final decisions depend on individual hotel policies.
By booking through Book King Nuwaraeliya, users agree to these policies. We strive to provide a transparent and trustworthy service, ensuring a smooth booking experience for both guests and accommodation providers. If you have any questions or require assistance, please contact our customer support team.